Refund policy

Return & Refund Policy

At Shafia.store, we are committed to providing quality products and excellent customer service. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the intimate nature of our products, lingerie, underwear, bodysuits, and other intimate apparel cannot be returned or exchanged once delivered, except in cases where the item is defective, damaged, or incorrect.

For eligible non-intimate items (such as dresses), returns are accepted if:

  • The return request is made within 7 days of delivery.

  • The item is unworn, unwashed, unused, and in its original condition.

  • All original tags and packaging are intact.

  • The item shows no signs of perfume, stains, deodorant marks, makeup, or damage.

Items that do not meet these conditions will not be accepted.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, include:

  • Your order number.

  • Clear photos of the item.

  • Photos of the packaging (if applicable).

After verification, we will offer one of the following:

  • A replacement item (subject to availability).

  • A full refund.

  • Store credit.

3. Non-Returnable Items

The following items are not eligible for returns or exchanges unless they arrive damaged or incorrect:

  • Lingerie

  • Underwear

  • Bodysuits

  • Swimwear (if applicable)

  • Clearance or sale items

  • Gift cards

4. Refunds

Once an eligible return has been received and inspected, you will be notified of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items that are defective, damaged, or incorrectly shipped.

If you need a different size or color for an eligible item, please contact us before returning the product. Exchanges are subject to stock availability.

6. Return Shipping

If the return is due to:

  • Our mistake (wrong item, damaged, or defective), we will cover the return shipping costs.

  • Customer preference (eligible returns only), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

7. Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled and will be subject to this Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the contact information provided on Shafia.store.

We aim to respond to all inquiries as quickly as possible and appreciate your trust in shopping with us.