Shipping policy

Shipping Policy

Effective Date: July 28, 2026

Thank you for shopping with Shafia.store. We are committed to delivering your order as quickly and securely as possible. Please review our Shipping Policy below.

1. Order Processing

Orders are processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak shopping periods, promotions, or holidays, processing times may be slightly longer.

2. Shipping Time

Delivery times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times are provided for guidance only and are not guaranteed. Delays may occur due to weather conditions, customs procedures, courier issues, or other circumstances beyond our control.

3. Shipping Fees

Shipping charges are calculated and displayed during checkout before your order is confirmed.

Any applicable taxes, duties, or customs charges for international shipments are the responsibility of the customer unless otherwise stated.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking information (where available), allowing you to monitor the progress of your delivery.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address.

Shafia.store is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.

6. Failed Delivery

If a package cannot be delivered due to an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, the package may be returned to us.

Additional shipping charges may apply to resend the order.

7. Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.

To help us investigate, please provide:

Your order number.
Photos of any damaged packaging or products (if applicable).
A description of the issue.

We will work with the shipping carrier to resolve the matter and, where appropriate, arrange a replacement or refund in accordance with our Return & Refund Policy.

8. Order Changes and Cancellations

If you need to change your shipping address or cancel an order, please contact us immediately.

Requests can only be accommodated before the order has been processed or shipped.

9. International Shipping

If international shipping is available, delivery times and shipping costs will vary by destination.

Customers are responsible for any import duties, customs fees, or local taxes imposed by their country's authorities unless otherwise stated at checkout.